Shipping policy

At FarmGrade Organics Private Limited, we understand that the timely and safe delivery of your organic produce is just as important as the quality of the products themselves. This Shipping Policy outlines our processes, timelines, charges, and obligations so you always know what to expect when you shop at www.farmgrade.in.

By placing an order on our Platform, you agree to the terms of this Shipping Policy, which forms an integral part of our Terms of Service.

1.  SHIPPING COVERAGE

FarmGrade currently ships across all serviceable pin codes within the Republic of India. We do offer international shipping at this time. If your delivery address is not serviceable, you will be notified.

Serviceability is determined by our logistics partner network and may change from time to time without prior notice. FarmGrade reserves the right to decline delivery to any location at its discretion.

2.  ORDER PROCESSING TIME

All orders are subject to a processing period before dispatch:

• Orders placed before 12:00 PM (IST) on a business day are typically processed the same day.
• Orders placed after 12:00 PM or on weekends/public holidays will be processed on the next available business day.
• Business days are Monday to Saturday, excluding national and regional public holidays.

For perishable or temperature-sensitive products, orders may be batched and dispatched on specific days of the week to ensure freshness. This will be communicated on the product page where applicable.

3.  DELIVERY TIMELINES & CHARGES

Estimated delivery timelines are counted from the date of dispatch (not the date of order placement). The following table provides an approximate guide:

Note: These timelines are estimates based on normal operating conditions. FarmGrade does not guarantee delivery within the stated timeframe and shall not be held liable for delays caused by logistical disruptions, weather events, natural disasters, strikes, or other circumstances beyond our reasonable control.

4.  DISPATCH CONFIRMATION & TRACKING

Once your order is dispatched, you will receive:

• An email and/or SMS confirmation to your registered contact details.
• A unique tracking number and the name of our logistics partner.
• A tracking link through which you can monitor your shipment in real time.

If you do not receive dispatch confirmation within 3 business days of your order being placed, please contact us at connect@farmgrade.in with your Order ID.

5.  DELIVERY ATTEMPTS & FAILED DELIVERIES

Our logistics partner will make up to two (2) delivery attempts at the address provided. Please ensure someone is available to receive the package.

• If the first delivery attempt fails, a re-attempt will be made the next business day.
• If both attempts are unsuccessful, the package will be returned to our fulfilment centre.
• In the event of a returned shipment due to an incorrect address, failed delivery attempts, or refusal to accept delivery, FarmGrade shall NOT be obligated to issue a full refund. Shipping charges will be deducted from any refund issued.
• Re-dispatch of a returned order may be subject to additional shipping charges at the Customer's expense.
• FarmGrade strongly advises customers to provide complete, accurate delivery addresses including flat/house number, street name, landmark, city, state, and PIN code. We are not responsible for non-delivery due to incomplete or incorrect address information.

6.  PACKAGING STANDARDS

FarmGrade is committed to delivering your products in optimal condition. We use:

• Food-grade, eco-conscious packaging materials wherever possible, in line with our sustainability values.
• Tamper-evident seals to assure you that your order has not been opened or compromised during transit.
• Insulated packaging for temperature-sensitive and perishable products.

If your package arrives visibly damaged, tampered with, or in a compromised state, please do not accept the delivery and notify us immediately at connect@farmgrade.in with photographic evidence.

7.  BULK & INSTITUTIONAL ORDERS

For bulk purchases or institutional/B2B orders, custom shipping arrangements may apply. Please reach out to us at connect@farmgrade.in to discuss delivery timelines, pricing, and logistics prior to placing your order.

8.  DELAYS & FORCE MAJEURE

While FarmGrade will make every effort to fulfil orders within the indicated timelines, we shall not be held liable for delays arising from:

• Natural disasters, floods, cyclones, or adverse weather conditions.
• Government-mandated lockdowns, curfews, or regulatory restrictions.
• Strikes, civil unrest, or disruptions at logistics hubs or customs points.
• Technical outages at courier or logistics partner systems.
• Pandemic-related disruptions or public health emergencies.
• In such cases, we will make a best-effort attempt to communicate revised delivery estimates and explore alternate logistics solutions wherever feasible.

9.  LOST SHIPMENTS

In the rare event that a shipment is confirmed lost in transit by our logistics partner, FarmGrade will:

• Initiate an internal investigation with the courier within 2 business days of the report being received.
• Upon confirmation of loss, offer either a full replacement order or a complete refund, at the Customer's discretion.
• Lost shipment claims must be raised within 10 days of the expected delivery date.

FarmGrade will not entertain lost shipment claims filed after 10 days from the original estimated delivery date.

10.  CONTACT FOR SHIPPING QUERIES

For any questions or concerns regarding your delivery, please contact:

• Email: connect@farmgrade.in
• Subject Line: 'Shipping Query — [Your Order ID]'
• Response Time: Within 1–2 business days